Will I have to manually send fulfillment messages to my customers?

Last Updated: Sep 24, 2018 09:00PM CEST

No!
Shopping Feed uses its connection to your channels to inform the channel what messages to send and when. For instance, when you cancel an order from your storefront that was imported by Shopping Feed, we instruct the Amazon server to send a message to the buyer, letting them know that the order has been canceled.

The same will occur for the following actions (where the channel allows):
 
  • Order shipment confirmation;
  • Order cancellation;
  • Order refund.
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