Error Investigator

Last Updated: Nov 16, 2016 05:14PM CET

When a product is sent from Shopping Feed to any premium channel, a response will be given back from the channel in the form of an Error Report. You can download and see the product error report at the top of the Error Investigator page:



Shopping Feed collects these errors, and organizes them for you, to better help you solve the problems that have been returned. Browse this page to see the problems with your products that are preventing them from listing, and suggestions for how to solve them.

Types of Responses




Successful response for a SKU indicates there were no problems with the product you submitted, and you should see this product in  your channel, for sale.



Rejected by the channel response indicates that when the product was submitted, an error was returned by the channel. Each channel uses codes to identify errors on their platform. Click on an error code to see all products that had this error returned, and suggestions to solve it.



Blocked by Shopping Feed response is returned when our servers have noticed a problem with your product, and has blocked it from being submitted. Troubleshooting one of these errors is similar to an error returned from a channel.

 

Solving Errors

On the right pane, view the error and suggestions for solving the error. Below, you can find each SKU that has been affected. Click on a single SKU to investigate the product data.



 

Tip

When you solve an error for a product, there can be other errors waiting behind it. These errors sometimes aren't known until you solve the more restrictive error first. Good news: Solving a single error can help thousands of products successfully list.

Artics Previewer

From the single product view, you can select any field of data to see the Artics Preview. This shows how the the product was imported into Shopping Feed, how it looks as it is submitted to the channel, and what Rules made changes to the information. 


Did you find this article helpful?
1
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete